We’re looking for a Senior Developer Support Engineer to join our growing Developer Support Engineering (DSE) team. This role is ideal for someone who thrives on solving complex technical problems, enjoys digging into platform internals, and wants to shape the support experience for both developers and enterprise admins.

This role is part of our Developer Support Engineering (DSE) team, which serves as the central hub for resolving many of Airtable’s most technically complex support cases. The team focuses on high-impact issues that require advanced troubleshooting, deep platform expertise, and cross-functional tooling knowledge, making DSE a key player in delivering technical excellence across Support.

As an IC3, you’ll independently own high-complexity cases, collaborate across Product and Engineering, and help drive improvements to tooling, documentation, and the overall customer experience. You’ll also help shape the operational foundation for this growing function — with mentorship and growth pathways toward IC4+ roles.

**The successful candidate for this role must be located in the Eastern (ET) time zone to ensure alignment with team collaboration and business hours (7am-4pm ET).**

What you'll do

• Resolve complex technical cases related to Airtable’s API, SAML/SSO configuration, SCIM provisioning, advanced automations, scripting, and third-party integrations.
• Own high-impact issues from start to finish, applying sound technical judgment and product knowledge — often in ambiguous or undocumented problem spaces.
• Act as a technical escalation point for teammates, offering insight on advanced issues and cross-functional workflows.
• Engage with Product and Engineering to escalate bugs, contribute customer context, and advocate for improvements across developer and admin surfaces.
• Contribute to team documentation, internal tooling, and support workflows to drive scale and clarity.
• Participate in developer and admin community engagement, through forums, webinars, and content contributions.
• Help expand our support for enterprise admin workflows — including troubleshooting Enterprise Hub, user provisioning, permission issues, and workspace governance.
• Identify and lead internal projects to improve tooling, reduce escalations, or streamline triage for the DSE team.

Who you are

• You have 3+ years in advanced technical support, developer support, or a customer support engineering role, focused on APIs, integrations, or enterprise configuration.
• You're confident working with REST APIs, JavaScript, OAuth/SAML/SSO, and debugging modern web workflows.
• You bring a systems-thinking mindset to technical problems — considering both the immediate fix and the underlying product or design implications.
• You’re a clear communicator who can navigate ambiguity and tailor your message to technical and non-technical audiences alike.
• You thrive in a fast-paced, cross-functional environment, and are comfortable working independently on high-priority technical issues.
• You regularly contribute to process improvements, technical documentation, and scalable support assets.
• You’re energized by unblocking others, and committed to growing your impact across the team, product, and customer experience.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

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