grchire.com

Publisher Success Manager - 12m FTC

Gumgum
RzeszóW
Updated: May 28, 2025
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About the Role

GumGum is a contextual-first, global digital advertising platform that uses advanced AI  technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data. 

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers

We’re looking for a driven and curious Publisher Success Manager (12m FTC) to join our growing Platform Operations team. This role is perfect for someone towards the start of their career in digital media or ad tech who is eager to learn, contribute, and grow. You'll support more senior team members in managing our publisher partnerships while also independently overseeing a select portfolio of accounts — a great opportunity to take real ownership and develop your strategic mindset from day one.

You’ll play a key part in the day-to-day execution of partner success initiatives, while building foundational skills in account management, data analysis, and technical troubleshooting. The ideal candidate is highly organized, analytically minded, and thrives in a dynamic, collaborative environment.

What You'll Achieve

  • Support the Partner Success Team in day-to-day operations related to publisher account management
  • Take ownership of a portfolio of developing publisher accounts, ensuring consistent support and clear communication
  • Collaborate with senior team members on onboarding, troubleshooting, and account optimization
  • Manage incoming support tickets using internal ticketing tools and escalate technical issues when needed.
  • Track and analyze data to identify trends, performance gaps, and areas for improvement
  • Contribute to documentation efforts to enhance partner FAQs and internal workflows
  • Monitor reporting tools and dashboards to spot inconsistencies or underperformance
  • Develop a strong understanding of GumGum’s products, tools, and platform capabilities

Skills You'll Bring

  • BA/BS degree in Business (Advertising/Marketing) or similar experienceIdeally
  • 1–2 years of experience in digital media or ad tech (those will only internship experience will also be considered)
  • Exposure to account management or client-facing roles, preferably within the advertising or tech industry
  • Experience creating solutions on behalf of clients is a plus
  • Able to manage within JIRA, Zendesk, Google products, and ticketing systems
  • Strong analytical skills and proficiency in Excel (pivot tables, v-lookups, etc.)

 

Awards

  • Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
  • 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9
  • Ad Exchanger Programmatic Power Player 2022 and 2021
  • CTO  Hero Award of OTT.X 2023
  • Digiday Media Awards Europe finalist 2022 and 2021
  • Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
  • Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category
  • The Drum Award Digital Advertising: Game-changing Technology for Domino's case study

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO

Learn more about our DEIB programming at gumgum.com/deib

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LinkedIn: GumGum
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